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ECCC Learning & Development Courses Leadership
Leadership
ECCC Learning & Development’s range of leadership courses are designed to bring out the best in your employees. There are specific topics to assist your employees lead and manage others.
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Advanced People Management (formally people management)
To understand the behaviour of others and to assist them in developing their own skills, it is first necessary for you to understand and acknowledge your own behaviour. This course is about doing just that. Through the understanding of ‘you’ it will be more likely that you will choose the most appropriate/style when dealing with others.
Course Dates
- 28-29 September 2010, 2907, East Pier, Napier
- 11-12 October 2010, 3385, Majestic Centre, Wellington
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Building Successful Teams
A team leader doesn’t make a team nor can they make a team perform successfully. In this seminar you will learn what self-directed teams are, how they work, and how to create and manage them. You will analyse what your organisation stands to gain from self-directed teams and will discover how a team environment will change your job. You will also learn how to guide people through the transition to a self-directed team.
Course Dates
- 26 August 2010, 2999, Quality Inn, Wanganui - cancelled
- 28 October 2010, 3386, Kingsgate Hotel, Thorndon, Wellington
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Bullying in the Workplace
Workplace bullying is a concern for all workplaces. It is not a new concept, nor, unfortunately, does it seem to be going away. There is however, a growing awareness of the effects bullying behaviour can have on individuals and organisations. Bullying can affect health, reduce productivity, drain resources, and has legal implications for the employer and managers.
Course Dates
- Available on request please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Coach or Referee
Coaching and refereeing are smart managing and leadership skills. Effective and timely coaching and refereeing will assist employees to reach their performance goals.
Course Dates
- 29 July 2010, 2932, Chancellor Motor Lodge, Palmerston North
- 17 August 2010, 3037, Travelodge, Wellington
- 7 September 2010, 2981, Beachcomber Motor Inn, Nelson
- 9 September 2010, 2910, East Pier, Napier
- 12 October 2010, 3038, Emerald Hotel, Gisborne
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First Line Managers and Supervisors
The First Line Manager needs to have the technical skills/knowledge to plan and coordinate the work of their team and also the ‘soft’ skills to help individual employees realise their potential on the job. The role of the First Line Manager has changed in that they need wider knowledge to support the employee-employer relationship. Providing training to First Line Managers has a significant impact on employee development and up-skilling. It is widely recognised as being a significant factor in the retention of employees.
Course Dates
Stage 1
- 18-20 October 2010, 3164, (3 Day Course) Kingsgate Hotel, Thorndon, Wellington
Stage 2
- 2-4 August 2010, 3167, (3 Day Course) Kingsgate Hotel, Thorndon, Wellington
Stage 3
- 15-17 September 2010, 3165, (3 Day Course) Kingsgate Hotel, Thorndon, Wellington
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Implementing Performance Appraisals
Performance appraisal is a process used to review how an employee has been progressing. It is also used for reaching agreement on the goals for the direction of development and learning into the future. Effective performance appraisal processes should have positive impact on the morale and success of people. As a result it can have an impact on the retention of skilled people. To gain the most benefit from a performance appraisal, the process must be structured in such a way that it is forward-looking and focused on how to create success from the work of the appraisees.
Course Dates
- 6 October 2010, 3387, Shadzz Motel, Palmerston North
- 25 November 2010, 3388, Kingsgate Hotel, Thorndon, Wellington
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Improving Poor Performance
Competence requires relevant knowledge and the ability to apply that knowledge into the workplace. To do that we need to have skills to do the task i.e. we need to perform.
This course is intended as a practical guide for managers, leaders and supervisors.Course Dates
- 19 October 2010, 2953, Chancellor Motor Inn, Palmerston North
- 16 November 2010, 3066, Kingsgate Hotel, Thorndon, Wellington
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Introduction to People Management
There are those who enter Supervisory/Team Leader positions because they are very good workers and find themselves having responsibility for employees. It is hoped that they would have a good idea of how to manage employees which is not always the case (just as in parenting......everyone who has a child doesn’t necessarily know how to parent well, and some key practical strategies will put them on the right track). This seminar seeks to do the same by providing some first principles of managing employees.
Course Dates
- 28 July 2010, 3076, Kingsgate Hotel, Thorndon, Wellington
- 19 August 2010, 3077, Plymouth International Hotel, New Plymouth
- 21 September 2010, 3078, Kingsgate Hotel, Thorndon, Wellington
- 10 November 2010, 2909, East Pier, Napier
- 27 October 2010, Chancellor Motor Lodge, Palmerston North
- 2 November 2010, Beachcomber Motor Inn, Nelson
- 18 November 2010, 3258, Plymouth International Hotel, New Plymouth
- 23 November 2010, 3079, Kingsgate Hotel, Thorndon, Wellington
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Leadership and Motivation
Leadership is more a process than a positional or status relationship. By learning whether you are more of a leader or more of a manager, you will gain insight and self-confidence that comes with knowing more about yourself.
Course Dates
- 22 September 2010, 3084, Plymouth International Hotel, New Plymouth
- 13 October 2010, 3412, East Pier, Napier - New Date
- 14 October 2010, 3383, Beachcomber Motor Inn, Nelson
- 8 November 2010, 3417, Quality Inn, Wanganui - New date
- 19 November 2010, 3394, Kingsgate Hotel, Thorndon, Wellington
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Managing Diversity across the Generations
We have four generations in the workplace. The events and conditions each of us experience during our formative years help define who we are and how we view the world. There are more similarities than differences between these generations. The differences though, are such that if they are ignored could have significant impacts on your organisation. Because of these differences, the generations will have varying needs from their manager and organisation. This seminar identifies and addresses some of those needs.
Course Dates
- Available on request, Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Managing Performance and Behaviour Issues
Often Managers and Supervisors seek to deal with performance and behaviour issues by considering discipline. Discipline is a last resort and before it is contemplated there needs to be consideration given to finding the root causes because it’s only symptoms which are being exhibited. The focus should always be on correction, not punishment and to use discipline only when all else fails.
Course Dates
- 26 July 2010, 2910, East Pier, Napier
- 5 August 2010, 2977, Beachcomber Motor Inn, Nelson
- 1 September 2010, 3094, Travelodge, Wellington
- 7 September 2010, 3095, Emerald Hotel, Gisborne - Cancelled
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Managing Stress in the Workplace
Stress is a concern for all workplaces. It is not a new concept, nor will it be removed entirely from the workplace. All work has a degree of stress related to it. There is however, a growing awareness of the effects stress can have on individuals and organisations. Stress can affect health, reduce productivity, drain resources, and has legal implications for the employer and managers.
Course Dates
- Available on request, Please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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Managing those difficult situations
Difficult situations often arise in the workplace. This course addresses some of the more common situations and identifies strategies for dealing with the situation.
Difficult situations occur from bottom to top of an organisation, they may vary in complexity but they always involve people. The more adept we are at managing ourselves the more confident we become at managing difficult situations.
Course Dates
- 28 September 2010, 3097, Solway Park, Masterton
- 11 October 2010, 2984, Beachcomber Motor Inn, Nelson
- 29 October 2010, 3098, Kingsgate Hotel, Thorndon, Wellington
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Negotiating and conflict Handling
We negotiate every day. This is how we achieve our goals and attain the things that are really important to us and our businesses. Without negotiation and conflict handling skills simple differences or mismatched goals will often escalate into full blown disputes, with attendant negative consequences.
This course provides participants with a skill-set that will help ensure disputes are settled at the lowest possible level, and that goals can be achieved.
Course Dates
- 17 August 2010, 2897, East Pier, Napier
- 6 October 2010, 3107, Kingsgate Hotel, Thorndon, Wellington
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Leadership in Tough Times
We can’t influence what is happening in world financial markets. We can’t control what happens in the New Zealand economy. As leaders what we do have control over is how we respond to these things.
Course Dates
- TBA
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Recruitment and Interviewing
The cost of employing the wrong person is huge both in monetary terms and the effect it can have on morale and culture of the organisation generally. The expression ‘employ in haste and repent at leisure’ is more relevant today than it has ever been. Finding the right person for the job requires a structured approach to the recruiting process. This seminar will offer recruiters skills and materials to assist in this process.
Course Dates
- 17 August 2010, 3129, Kingsagte Hotel, Thorndon Wellington - cancelled
- 18 November 2010, 3384, Travelodge, Wellington
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Training Staff trainers
The purpose of this seminar is to assist those who have responsibility for training staff but have not had any formal assistance in understanding how people learn. The emphasis of this course is for those who do one on one or to a few people, not for those who present to big groups (see our Powerful Presentations seminar)
Course Dates
- 3 June 2010, 3157, Plymouth International Hotel, New Plymouth - cancelled
- 15 June 2010, 2996, Kingsgate Hotel Thorndon, Wellington
- 17 June 2010, 2913, East Pier, Napier - cancelled
- 16 August 2010, 3158, Solway Park, Masterton
- 16 September 2010, 3159, East Pier, Napier
- 5 November 2010, 3291 Travelodge Hotel, Wellington
- 11 November 2010, Beachcomber Motor Inn, Nelson
- 16 November 2010, 2889, Quality Inn, Wanganui
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Younger Bosses of Older Employee
The generations’ have different workplace values and attitudes, different work styles and perceptions of each other that can create challenges for managers. One of them is the perceived difference in work ethic. For instance, older workers tend to believe in face to face time at the office.
Course Dates
- 5 July 2010, 3163, Plymouth International Hotel, New Plymouth
- 16 August 2010, 2979, Beachcomber Motor Inn, Nelson
- 23 November 2010, 2955, Chancellore Motor Lodge, Palmerston North
