Whitireia -Certificate In Business FLM Level 4

National Certificate in Business (First Line Management) Level 4

Online professional development course designed to enhance the supervisory management skills of line managers responsible for staff and workplace operations. LEVEL 4

For more information contact Kae Allen 084 237 3103 ext 375899 This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Level 4 programme

The National Certificate in Business (First Line Management) is  designed to enhance the communication and people management skills of supervisors and team leaders already working within a team environment, or those who want to progress into this role.  It is suitable for a wide range of businesses.

This is an on line professional development programme which starts in February and can be completed in one year or less.  It is an excellent opportunity to be recognised with a national qualification for the work that you currently doing.  Students must have full support from their manager and access to a computer and the internet.

Whitireia New Zealand has been delivering the National Certificate in Business to industry partners since 2004.  We design our programme to keep pace with current trends and have built relationships within industry so that our students gain knowledge that is applicable in today’s environment.  Our experienced and friendly tutors will support, motivate and assist you through on line discussions and e-mails to successfully complete the course.

Course Content

This is an on line programme.  You will be assessed using a combination of written assignments and/or verification of competency by your manager.  You will have the opportunity to have on line discussions with your tutor and other students on the programme.

Level 4

1. Communication
Listen to gain information in an interactive situation
Communicate with people from other cultures
Manage interpersonal conflict
Give oral instructions in a workplace

2. Working with teams
Demonstrate team building skills
Develop strategies to establish and maintain positive workplace relationships

3. Performance and Time Management
Give and receive feedback on performance
Contact a one on one interview
Provide guidance for individual adult trainees
Demonstrate knowledge of performance management planning
Apply time management concepts and methods in business situations

4. Organisational principals
Identify key workplace organisational principals
Since improving productivity is vital in today’s competitive world, a clear understanding of the term
productivity is essential. Productivity is defined by some from an economic standpoint. Others take a
management viewpoint, while yet others look at productivity from other perspectives. A simple
definition that applies to all businesses and individuals is that productivity is the measure of how
efficiently goods and services are delivered. Productivity in a broad sense is concerned with the
overall effectiveness of getting things done. In a narrower business sense, productivity is doing what
it takes to make more money. Productivity means making more from your available resources. It
means working smarter rather than harder. From a personal perspective, productivity enables you to
develop your income potential.

Course Date

Online

Investment

$1,602.00

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