Overview
Email is a simple and effective way of communicating with others through electronic networks. It is an electronic equivalent of a memo or letter.
Email is a powerful tool but it is full of fish-hooks.
How many of us have been taught how to write emails?

Benefits of this course
This course will focus on two elements: how to write effective emails & how to manage the inbox.
•    Improves effectiveness of communication
•    Increase the likelihood of your message being correctly interpreted and acted on
•    Improve management of your workload
•    Develop tools to manage the flow of emails
•    Identifying the behavioural disciplines that you need to apply or manage the inbox

half day course 9.00am - 12.30pm

Trainer: Lynn Harris

Course Dates

• 1 March  2012, 3896, Willeston Conference Centre, Wellington NEW DATE
  

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Overview
Bullying in the workplace is not uncommon.
Workshops, seminars and courses on managing bullying in the workplace are common.
How about a workshop that teaches YOU how to repel a bully?
A workshop that gives you the tools to enable you to gain back control from the bully!
If you do nothing then nothing changes

Benefits of this course
This course will focus on delivering tools and tips that help managers to equip their employees with a toolkit that enables them to re-gain or hold onto control.
•    Help employees to keep control
•    Help employees to regain control
•    Offer one-liners that cause a bully to pause
•    Help employees to gain confidence in their own ability to deal with a bully
•    Provides managers with tools and information to assist employees who are targeted by bullies. (For skills in managing bullying in the workplace refer to the course we offer ……

half day course 9.00am - 12.30pm

Trainer: Lynn Harris

Course Dates

• 8 May 2012, 3902, Willeston Conference Centre, Wellington

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This course is part of a suite of courses:
1.    How to be a Trainer: Train the Trainer
2.    How to be a Trainer: Powerful Presentations
3.    How to be a Trainer: Training Techniques

Overview
Learning is a very personal process – so to is training. However with training, the trainer needs to ‘get the message across’ to a wide variety of learners.
Learning is an active process – not passive reception of those messages.
Learning should result in a change in behaviour, attitude, action, knowledge, or skills. An effective trainer stimulates learners to learn by using a variety of tools and techniques.
This course provides a range of tools and techniques that can be used in a variety of workplace situations.

Course Dates

• 21 February 2012, 3893, Willeston Conference Centre, Wellington
• 12 June 2012, 3894, Willeston Conference Centre, Wellington

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This course makes Technical Writing documents straightforward to prepare and present. Participants are shown how to develop an effective strategy, structure and organise information so that it is easy to read and understand.

This course is suitable for staff new to technical writing or for those staff who need a refresher.

One day 9.00am - 4.00pm

Trainer: Andrew Laing

Course Dates

• TBA
  

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Employees in Retail outlets need to demonstrate and provide quality Sales and Customer Service to their Customers.

Without this Retailers cannot survive due to the competitiveness of the market place and the many options of other suppliers in today’s market.

half day course 9.00am - 12.30pm

Trainer: Andrew Laing

Course Dates

• 5 March 2012, 4251WAN, Heritage House, Wanganui
• 14 March 2012, 4206KAP, Lindale Lodge, Paraparaumu

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Minute taking is an integral factor in the success of a meeting. Accurate meeting minutes record what has taken place and what actions are required.

In addition the workshop will focus on note taking in general whether it be from a phone call, a one on one meeting or an informal business discussion.

The course introduces ideas on how to take concise minutes that are easy to read. Effective listening, note taking and summarising are covered.

Full day course 8.45am - 4.45pm

Investment

$350+GST Member
$437+GST non member

Course Dates

• 16 March 2012, 4281, Venue TBA, Palmerston North
  

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“If we fail to plan, we plan to fail”.  This is a well-known phrase that unfortunately is all too true. Most organisations understand the importance of planning yet recent research tells us that many businesses fail due to inadequate and inappropriate planning. This workshop focuses on the challenges of effective goal setting, how to do it and how to keep doing it! Goal setting is especially important during difficult times.

 

Time

One day 9.00am - 4.00pm

Investment

$350+GST members
$437+GST non members

Course Dates

• 20 March 3012, 3875, Willeston Conference Centre, Wellington

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Assertiveness is about managing yourself and others by using a communication style based on influence, positive behaviour, sensitivity, self expression without violating the rights of others, being non-judgemental, and taking responsibility for your communication and your responses to communication in all situations

NZTE Capability Development Voucher Scheme
This Course has qualified for the NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the issuing Regional Partner before confirming your place on the course.

Coaching
This course has an after course coaching option. This can be delivered 1 on 1. Member rate $200+GST per hour, non member rate $220+GST per hour

Investment

$210+GST Member
$270+GST non member

Course Dates

• 7 February 2012, 3858, Willeston Conference Centre, Wellington 9.00am - 12.30pm
• 8 February 2012, 3864, Plymouth International Hotel, New Plymouth 12.30pm - 4.00pm
• 15 February 2012, 3866, Beachcomber Motor Inn, Nelson,12.30pm - 4.00pm
  
• 12 March 2012, 3862, Crown Hotel, Napier 12.30pm - 4.00pm
• 15 March 2012, 3867, Heritage House, Wanganui, 9.00am - 12.30pm
• 23 April 2012, 3861, Chancellor Motor Lodge, Palmerston North, 12.30pm - 4.00pm
• 5 June 2012, 3859, Willeston Conference Centre, Wellington 9.00am - 12.30pm

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Meetings are an important part of business. Conducting a great meeting usually doesn’t happen by chance, there are specific things that an effective meeting should include to get the maximum productive output from its attendees.

Successful meetings will lead to efficient time utilisation and improved commitment from participants to the meeting process
Half Day Seminar

NZTE Capability Development Voucher Scheme
This Course has qualified for the NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the issuing Regional Partner before confirming your place on the course.

Investment

$210+GST members
$270+GST non members

Course Dates

• 26 March 2012, 3873, Willeston Conference Centre, Wellington 9.00am - 12.30pm

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While this workshop is aimed at a basic level it will also be a good refresher for all participants. The skills that will be learned will be of benefit to participants in both their work and personal lives. Effective communication forms the basis for all relationships, work or otherwise. When messages get muddled by the sender, or misinterpreted by the recipient it can cause confusion, wasted effort and missed opportunity. Getting the basics right is one way of reducing or removing confusion, maximising effort and opportunities.

If you are interested in this course please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Course Dates

• TBA 9.00am - 12.30pm

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Social Media is a term that covers a wide range of online media that is highly relevant in today’s business environment. Existing and emerging online technology is changing how we reach out to and engage our customers and stakeholders.

This is the first of a two workshop series and is suitable for the beginner and advanced user alike. We will look at why Social Media is important to business now and what its impact is on our short and long term future. Eliminate the hype, remove the fears and let us show you how to avoid the costly and time consuming mistakes made by others. Be in the best possible position to help your team integrate Social Media into your daily business infrastructure quickly and efficiently.

During this session we will review and discuss emerging technologies and get a better understanding of how they can be used to improve businesses functionality, efficiency and profitability. Our discovery is more than just Facebook and Twitter; we will also look at Blogging, Video, Podcasting, Geo-Location, Webinars and its relationship with your existing website and marketing techniques.

The concept and ideas introduced in Session One enables participants to better appreciate and engage in the follow-on workshop “Social Media Strategy and Measurement” which takes this communication evolution and introduces a usable strategy and measurement framework that makes sense.

Presented by Craig Garner - Magpie Media

Time

Half day 12.30pm - 4.00pm

Investment

$210+GST members
$270+GSt non members

Course Dates

• 1 May 2012, 3904, Lindale Lodge, Kapiti Coast

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It’s a challenge to keep up with tax changes.  Ensure you are effectively managing your obligations as an employer by attending our seminar, which focuses on the different areas of financial compliance for small and medium-sized businesses.

Presented by Daniel Hunt - Daniel Hunt & Associates

Investment

$120+GST members
$180+GST non members

Course Dates

• TBA

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The purpose of this seminar is to provide a change in thinking. There is no quick fix solution. The thinking has to change from ‘I don’t have time’ to ‘what must I fit in’. There are 24 hours in a day and it may be nice to have more, but it is finite, just like our income (whatever the amount).

NZTE Capability Development Voucher Scheme
This Course has qualified for the NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the issuing Regional Partner before confirming your place on the course.

Coaching
This course has an after course coaching option. This can be delivered 1 on 1. Member rate $200+GST per hour, non member rate $220+GST per hour

Investment

$210+GST members
$270+GST non members

Course Dates

• 16 February 2012, 3917, Beachcomber Motor Inn, Nelson, 9.00am - 12.30pm
• 6 March 2012, 3991, Emerald Hotel, Gisborne, 12.30pm - 4.00pm
• 2 April 2012, 4295, Plymouth International Hotel, New Plymouth, 12.30pm - 4.00pm - Course of the month 50% off
• 23 April 2012, 3911, Chancellor Motor Lodge, Palmerston North, 9.00am - 12.30pm
• 8 May 2012, 3920, Heritage House, Wanganui, 12.30pm - 4.00pm
• 3 May 2012, 3909, Willeston Conference Centre, Wellington 9.00am - 12.30pm
• 10 May 2012, 3919, Copthorne, Solway Park, Masterton, 9.00am - 12.30pm
• 6 June 2012, 3913, Crown Hotel, Napier, 9.00am - 12.30pm

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Motivation is the set of reasons that determines that you engage in a particular behaviour. Ask any person who is successful in whatever he or she is doing what motivates him/her, and very likely the answer will be "goals". Goal Setting is extremely important to motivation and success. So what motivates you? Why are you in the job you are in? If you are at work for the money only, you will find it difficult.

If you are interested in this course please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Course Dates

• TBA 2012
  

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Many businesses have already made social networking and marketing an integral part of their business but most are lacking any coordinated direction and purpose. This can make the use of online communication platforms frustrating and seem a waste of time. Worse, if handled badly, it could even damage your reputation.

This session follows on from the platform introduction and best practice workshop and introduces a strategy and measurement framework you can apply directly and immediately to you own business model.

Now is the right time to get things on track and avoid the costly mistakes that have been made by others. Customer engagement, information distribution and potential business referral are now accessible in a way unimaginable only a few years ago.

Using a combination of reputation monitoring and mapping tools and reviewing examples of best practice social media marketing and online PR, you will be able to understand how to plan, manage and measure your communications effectively and apply a tried and proven strategy framework to keep things headed in the right direction.

 

Presented by Craig Garner - Magpie Media

Time

One day 9.00am - 4.30pm

Investment

$350+GST members
$437+GST non members

Course Dates

• 2 May 2012, 3905, Willeston Conference Centre, Wellington
  

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Account Managers need to become experts in their accounts and manage them to achieve maximum potential.
This workshop encourages participants to look at their accounts and determine where the opportunities are and develop a plan to realise these opportunities.

One day course 9.00am - 4.00pm

Trainer: Andrew Laing

Course Dates

• 29 July 2011, 4101, Crown Hotel, Napier
• 4 August 2011, 3903, Travelodge Hotel, Wellington

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The telephone is an invaluable tool for immediate, cost effective and personal contact. In many instances it is the telephone that is the first point of contact for clients and therefore it is essential that a positive, friendly, helpful and professional image be portrayed.

Course Dates

• TBA
  

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