Whitireia - Overview

ECCC has entered into a partnership agreement with Whitireia New Zealand to provide members with an opportunity to experience advanced and different training opportunities. Below are a list of the courses that are currently available. More details are on the following pages. For a full list of training available at Whitireia, please go to www.whitireia.ac.nz

Certificate in Business (First Line Management) Level 4

Designed Online professional development course designed to enhance the supervisory management skills of line managers responsible for staff and workplace operations. LEVEL 4
Course Overview
Fee - $1602.00+GST

Certificate in Retail Management

Designed to develop your skills and provide experience relating to staff, customer service, communication, product knowledge and administration in a retail environment.     LEVEL 3
Course Overview
Fee - FREE

Flexi-Learn Computer Applications Modules

This ONLINE course is designed for beginners, people wanting to advance their computing skills or to fill gaps in their computer knowledge.
Course Overview
Fee $122.00+GST per module

Small Business Development Programme

The Small Business Development Programme (SBDP) is a business development and capability-building tool for small to medium sized businesses and start-ups.

The best businesses don't grow by accident!  They grow through the application of essential business development tools and techniques.  Participation in this programme teaches how to improve business productivity and profitability.  Get results through proven business development principles that can be used every day in business.

Course overview
Fee

• $500 + GST per module or
• $3500 + GST for full 9 month programme.
• NZTE funding is available for qualifying businesses

 

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National Certificate in Business (First Line Management) Level 4

Online professional development course designed to enhance the supervisory management skills of line managers responsible for staff and workplace operations. LEVEL 4

For more information contact Kae Allen 084 237 3103 ext 375899 This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Level 4 programme

The National Certificate in Business (First Line Management) is  designed to enhance the communication and people management skills of supervisors and team leaders already working within a team environment, or those who want to progress into this role.  It is suitable for a wide range of businesses.

This is an on line professional development programme which starts in February and can be completed in one year or less.  It is an excellent opportunity to be recognised with a national qualification for the work that you currently doing.  Students must have full support from their manager and access to a computer and the internet.

Whitireia New Zealand has been delivering the National Certificate in Business to industry partners since 2004.  We design our programme to keep pace with current trends and have built relationships within industry so that our students gain knowledge that is applicable in today’s environment.  Our experienced and friendly tutors will support, motivate and assist you through on line discussions and e-mails to successfully complete the course.

Course Content

This is an on line programme.  You will be assessed using a combination of written assignments and/or verification of competency by your manager.  You will have the opportunity to have on line discussions with your tutor and other students on the programme.

Level 4

1. Communication
Listen to gain information in an interactive situation
Communicate with people from other cultures
Manage interpersonal conflict
Give oral instructions in a workplace

2. Working with teams
Demonstrate team building skills
Develop strategies to establish and maintain positive workplace relationships

3. Performance and Time Management
Give and receive feedback on performance
Contact a one on one interview
Provide guidance for individual adult trainees
Demonstrate knowledge of performance management planning
Apply time management concepts and methods in business situations

4. Organisational principals
Identify key workplace organisational principals
Since improving productivity is vital in today’s competitive world, a clear understanding of the term
productivity is essential. Productivity is defined by some from an economic standpoint. Others take a
management viewpoint, while yet others look at productivity from other perspectives. A simple
definition that applies to all businesses and individuals is that productivity is the measure of how
efficiently goods and services are delivered. Productivity in a broad sense is concerned with the
overall effectiveness of getting things done. In a narrower business sense, productivity is doing what
it takes to make more money. Productivity means making more from your available resources. It
means working smarter rather than harder. From a personal perspective, productivity enables you to
develop your income potential.

Course Date

Online

Investment

$1,602.00

Download

 

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Certificate in Retail Management

Designed to develop your skills and provide experience relating to staff, customer service, communication, product knowledge and administration in a retail environment.     LEVEL 3

For more information contact Neil Gardiner 0800 944 847 ext 3759 This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Description

Level 3 programme

The Certificate in Retail Management is designed to enhance the knowledge and skill-base of people who are already employed in the retail industry.  It is a  flexible delivery course which you have up to one year to complete (although most students complete within six months).  It is intended for people who  want to gain an intermediate supervisory qualification.  Students must have full support from their manager. 

As well as gaining the Certificate in Retail Management, you can also gain the NZQA National Certificate in Retail (Level 3). An application cost for this certificate applies.

Our experienced and friendly tutors will support, motivate and assist you (through e-mail, phone calls, meetings and workshops) to successfully complete the course.

Whitireia Polytechnic has designed our programme to keep pace with current trends and have built relationships within industry so that our students gain knowledge and skills that the retail industry wants. 

Course Outline

This programme is divided into six modules at Level 3.  It is a paper-based course and you will be assessed using a combination of written assignments, workplace assessment and/or verification of competency by your manager.  You also have the popular option of attending workshops which will allow you to discuss the content, performance and assessment expectations to give you a clear idea of what is required. It is also an opportunity to work on your theory assessments and complete any outstanding practical assessments.

1. Self management and reflective practice
- Consider your personal responsibility toward your role and contribution towards the success of the business.

2. Communication in a retail environment
- Listen to gain information in an interactive situation
- Employ customer services for differing customer behaviours
- Serve customers face to face in a wide range of contexts
- Apply skills and qualities as a salesperson in retail or distribution
- Self management and reflective practice

3. Advanced customer service
- Sell goods and/or services over the telephone
- Enhance work practices – application of product/service knowledge
- Respond to customer complaints face to face in retail or distribution
- Respond to customer complaints by phone in retail or distribution

4. Workplace Performance
- Participate in a team in retail or distribution environment
- Give and respond to feedback on performance
- Maintain enhance and integrate knowledge of legislation

5. Advanced stock control
- Maintain and take care of stock
- Demonstrate knowledge of stock control in retail/distribution
- Order goods to meet pre set stock levels in retail/distribution
- Receive inwards goods in retail or distribution

6. Health and safety in a retail workplace
- Apply safe work practices in the workplace
- Handle and store hazardous substances in retail or distribution

Course Overview

Investment

Free

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Flexi-Learn Computer Applications

This ONLINE course is designed for beginners, people wanting to advance their computing skills or to fill gaps in their computer knowledge.
Fpr more information contact Leonie Schmidt 0800 944 847 ext 3609 This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Description

Flexi-learn is a collection of on-line, non-assessed computer training modules designed from beginners to advanced level for those who want the flexibility to study from home or while at work.  There are no scheduled training sessions to attend or assessments to complete. 

Students can:

•Use the easy to follow, step-by-step guides and study aids available via the internet
•Upskill using the Microsoft Office software
•Study whenever they have available time from home or the workplace
•Obtain assistance from a tutor by telephone or email
To study Flexi-learn, students must have access to a computer with relevant software installed and access to the internet.

Modules

Flexi-learn modules allow students to gain basic or advanced computer skills and confidence.  Choose from the options below or talk to us about developing further Microsoft Office modules to suit your needs..

Internet and Email - Basics
Use an internet browser to obtain information from websites using URL addresses and search engines.   Use MSOutlook or a web based email program to create, send, receive, forward, save, print and delete emails and manage attachments.

Word Processing - Basics
Use Microsoft Word 2007 to learn the basic functions to enable you to create and print  documents for work or study.  This includes setting up pages, formatting paragraphs and text, editing text, saving documents and opening existing documents.

Word Processing - Advanced
Learn Word 2007 advanced features and functions: use mail merge to create  multiple documents, labels and envelopes, use tables to create documents, apply outline bullets and numbering, use Word’s graphical features, create forms and run macros, and use the reviewing tools to check documents.

Spreadsheets - Basics
Use Microsoft Excel 2007 to learn the basic functions to enable you to create, save and print worksheets.  This includes entering and formatting data, editing data, using basic formulas to calculate, and producing simple graphs.

Spreadsheets - Advanced
Learn Excel 2007 advanced features and functions in Microsoft Excel: use formulas and functions to perform calculations, some of the advanced formatting options to format your worksheets, create/edit/manipulate graphs/charts, create and use templates, use Excel’s database functions and validation tools, create and run macros.

Presentations -Basics
Using Microsoft PowerPoint, learn the basic functions to enable you to create and run a slide show.  This includes inserting slides, applying and changing slide backgrounds, inserting graphics, photos and AutoShapes and running the slideshow.

Presentations -Advanced
Learn PowerPoint 2007 advanced features and functions: adding custom animations to graphical elements of the presentation, inserting video and sound in a presentation, using master pages.

Publisher - Basics
Using Microsoft Publisher learn the basic functions required to create desktop published publications (cards, advertisements, newsletters, calendars etc) from a design template or blank document. Includes how to format text boxes, use page borders, graphics and shapes.

Integrate Data 
Learn how to link and embed data from different applications into one file using Excel, Word, Publisher, and PowerPoint.  This requires student to have a basic knowledge of how to create and save documents in at least two of these applications.

 

Investment

$122+GST per Module

Course Overview

 

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Small Business Development Programme

The Small Business Development Programme (SBDP) is a business development and capability-building tool for small to medium sized businesses and start-ups.

The best businesses don't grow by accident!  They grow through the application of essential business development tools and techniques.

What could your business do if you were given:

•    A business coach / facilitator
•    An internationally recognized development structure
•    Networking opportunities
•    Access to business development resources
•    The backing of one of New Zealand’s leading tertiary institutions?

How does it work?

The programme is spread over nine months. Participants select five critical issues that are relevant to their business and develop plans to address these issues. A goal-setting and action based approach to business development is used which makes the programme very relevant, highly customised and extremely results orientated.

The emphasis is on developing knowledge, techniques and tools that can be used in everyday situations to grow stronger business propositions. The programme provides facilitation, coaching and access to business development resources and focuses on problem solving. Other aspects of the programme include structure, accountabilities, peer mentoring, collaboration and information sharing amongst participants.

Programme structure

Seven modules, completed as follows:

Module 1 (Stage 1)
This module involves reviewing your business (or business idea) and your ability to take the business forward.  This review will help you to identify the key issues facing your business and how you will address these in the ensuing modules.  You will choose the five most pressing issues. These issues will become the five business goals that you focus on in stage 2 of this programme.

Modules 2- 6 (Stage 2)
You get to work on each of the five business goals identified at Stage 1. These modules involve projects that deal with the key business issues of your choice. You will learn the art of getting things done and reviewing how well you have performed.

Module 7 (Stage 3)
This final module involves a full review and self-assessment of your business. You will prepare a strategy for the next 12 months, putting into practice the disciplines you have learned through the programme.

Each module is expected to take four to six weeks to complete. Participants are given a mentor/facilitator to assist them over the duration of the programme. Participants and mentors are in regular contact to discuss options and progress.

Participants are assigned to a workgroup with three or four other participants. Workgroups meet monthly to discuss progress, actions and solutions affecting their business development.

The ‘additional’ time commitment required of each participant is expected to be minimal. Most of the time, participants will be actually working on/in their day-to-day business.  Each participant will collate a dossier of material for each goal   undertaken. This dossier can include notes, emails, letters, brochures, journal entries and reflections, depending on the individual and the module.  The purpose is to encourage participants to formalise this process and to reflect on what they have done.

The expectation isn’t that we are creating more work for participants, rather, that we are helping them to think carefully about the work they would be doing anyway to advance their business activity.

Who should participate?

This programme is suitable for…

•    New ventures and start-ups
•    Existing businesses / business owners / entrepreneurs
•    Contractors and consultants
•    Managers, salespeople and commission agents.

What do I get?

Each business is unique so what you bring and the goals you set at the beginning will determine your success.

•    Business facilitation and coaching support for nine months
•    A structured process for developing your business
•    Peer group interaction and support with other business owners and entrepreneurs

Course dates

Flexible start dates 4-5 weeks per module and 9 months for full programme of seven modules

You can start a module whenever you’re ready and there is no commitment to do all seven modules

Next intake starts 27 September 2011 at BNZ Partners, Porirua.  Future programmes will be offered in Wellington and Kapiti

For more information contact Phil Sales ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ) or phone 0800 944 847

Course Brochure

Investment

$500 + GST per module or $3500 + GST for full 9 month programme.


NZTE Capability Development Voucher Scheme

This programme has qualified for the NZTE Capability Development Voucher Scheme. Please enter your voucher details when making your booking. We will verify your voucher with the issuing Regional Partner before confirming your place on the programme.

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Catapult Leadership is a highly regarded leadership programme with a reputation for its practical application and for its fresh and inspiring leadership thinking. Seasoned leaders and those new to leadership consistently rate the programme as excellent.
Catapult Leadership is a three-day residential programme held at Brackenridge Lodge in Martinborough and at Northridge Lodge just north of Auckland.

As well as learning essential leadership skills such as motivating and strategic thinking, you will get dramatic insights into yourself and those you lead. You will discover how to expand your leadership capability and you will design a future for the type of leader you would like to be. The skills and insights gained will make you a more effective and powerful leader.

For more information www.catapultleadership.co.nz

Course Dates

• 23-25 March, Brackenridge, Martinborough
• 30 March - 1 April, Northridge, Auckland
• 8-10 June Brackenridge, Martinborough
• 15-17 June, Northridge, Auckland
• 21-23 September, Brackinridge, Martinborough
• 28-30 September, Northridge, Auckland
• 16-18 November, Northridge, Auckland
• 23-25 November, Brackinridge, Martinborough

To register, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

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ACE Training in conjunction with EMA Central offers you computer training courses at member and non-member rates. ACE Training Ltd has grown into the country’s largest privately owned and independent computer training companies since it’s inception in 1987. Their goal is to provide your employees with the knowledge and the skills they need so your investment in technology and people will create a competitive advantage in the marketplace. A well trained work force is a key differentiator in this time of rapid change.

ECCC Members recieve a discounted price for ACE courses a list of courses can be downloaded. Please enquire to next available http://www.ace.co.nz/(X(1)S(obavjn55wpgqoh55aoxr2trj))/Schedules.aspx?centre=WN

 

 

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Nature Coast Enterprise

Training partnership announced for  Kapiti-Horowhenua businesses
Nature Coast Enterprise is delighted to announce a new training partnership with The Employers’ Chamber of Commerce Central (ECCC).  This partnership means that any Horowhenua Kapiti business can get help to succeed in today’s competitive business environment.

Over the next two months there will be specific courses developed that will be delivered in Paraparaumu and Levin in addition to generic courses already being delivered by ECCC in Palmerston North, Wanganui and Wellington.  Nature Coast Enterprise members will receive a 13.5% discount on all ECCC Training Courses.  Nature Coast Enterprise will regularly communicate training opportunities to those in our database who have asked to receive training information.

Lynn Harris of ECCC says “ECCC is looking forward to providing a training programme for Horowhenua Kapiti businesses through our relationship with Nature Coast Enterprise.  Training can create bridges between skills building, core competencies, and performance management.  An organisation that invests in continuous learning will not only grow their organisational capability but also its capacity.  Our training and coaching programmes are based on toolkits that provide learning and development that can be immediately transferred into the workplace.”

Helene Judge of Nature Coast Enterprise is very pleased about the ECCC partnership as “they are a recognised leader in training through their generic and customised training solutions.  Training is one way of staying relevant and competitive within the market and we encourage all businesses to budget for training.”

By investing in any ECCC training solution businesses may also qualify to receive capability development vouchers to help pay 50% for services like training workshops, courses and coaching.  These vouchers are facilitated by Nature Coast Enterprise.

Full range of NZTE Courses that ECCC offer Click here. Coaching may be applied to the range of courses with * please check with Nature Coast Enterprise to see if your company is eligible for the NZTE Capability Development Voucher Scheme
For further information, contact:
Helene Judge, Business Development Manager
Tel +64 6 364 5570, 0800 888 318, This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Courses will be added here as they come to hand. If you have a course that you would like run in the Kapiti-Horowhenua region please click Expression of Interest to let us know or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 04 470 9935

Nature Coast Enterprise member prices for ECCC Courses
1 day $395+GST
Half day $233+GST
Quarter day $112+GST

Courses

• 14 February 2012, 4197KAP, Introduction to Lean Manufacturing, Lindale Lodge, Paraparaumu, Trainer Louise Oskam, Course Profile, To Register Click Here (quarter day)
• 1 March 2012, 4205KAP, Communicating for Business Success, Lindale Lodge, Paraparaumu, Trainer Andrew Laing, Course Profile, To Register Click Here (Half Day)
• 5 March 2012, Small Business Conference, James Cook Hotel, Wellington Profile, To register This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• 14 March 2012, 4206KAP, Retail Selling, Lindale Lodge, Paraparaumu, Trainer Andrew Laing, Course Profile, To Register Click Here (Half Day)
• 27 March 2012, 9039KAP, ECCC Member Briefings, Lindale Lodge 10.00am - 12.00pm (Free to Nature Coast and Kapiti Coast Chamber of Commerce members) To Register This e-mail address is being protected from spambots. You need JavaScript enabled to view it
• 29 March 2012, 4258KAP, Employment Relations Kit Workshop, Lindale Lodge, Trainer Ken McLean (Only $50+GST) Course profile, To register Click Here (Half Day)
• 12 April 2012, 4260KAP, Practical Hazard Management, Lindlae Lodge, Trainer Adrienne Pryde, Course profile, To register Click Here (Half Day 9.00am - 12.30pm)
• 12 April 2012, 4259KAP, Practical Incident Reporting and Investigation, Lindale Lodge, Trainer Adrienne Pryde, Course profile, To register Click Here (Half Day 1.00pm - 4.30pm)
• 1 May 2012, 3904KAP, Social Media - Bringing the Conversation back, Lindale Lodge, Trainer Craig Garner, Course profile, To register Click Here (Half Day 12.30pm - 4.00pm)

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